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Shipping & Returns

Returns Policy

The folowing return policy is for items purchased through our J & J Website only. If purchasing from our Amherst, NH store please refer to the store's return policy by calling 603-672-8555.

You may return most new, unopened items within 14 days of delivery for a refund of your money less a 20% restocking and handling charge. The buyer will also be reponsable for all shipping charges.

You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please note in regards to damaged packages received. You must notify J & J in writing within 24 hours of receiving your damaged item. We will respond to you within the next business day. If you do not notify us in writing within the 24 hours, we will not be able to help you or verify your damages.

Shipping

We ship to the 48 states by UPS Ground and sometimes USPS. If you are ordering from Alaska or Hawaii, additional shipping charges will be required. Please call or email for more information before ordering. Note that there are restrictions on some products, and some products cannot be shipped like Dry Ice and some food items. On some items during certain times of the year some items may be effected by the weather. In these cases the buyer is taking full responsability and ordering at their own risk that that item could melt or become deformed. Most items that fall in to this catagory are marked but if you would like to know if your product falls under this catagory during the time period you are ordering please ask us before ordering. We can not control certain temperatures for certain chemicals or food items. We do the best we can to pack items properly and in some cases add dry ice to help keep product okay but in certain cases there may be an issue with an item that is being shipped to a location especially on the West Coast of the US. In most cases our shipment will take 5 business days which also could result in your item being in the hands of shipping companies for over 1 week. So please keep this in mind when ordering.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Also J & J retains the option on ALL ORDERS that if an item is out of stock we retain the right to either have the item dropped ship from our manufacturer or to ship the item as soon as it becomes available to us. So please before ordering, give us a call and inquire to see if there will be any delay in your product getting to you. Once an order is placed and has begun to be processed, you may cancel the order but it will be subject to a 20% cancellation fee of the total order amount.

 

*Please note to local customers who may come on to our website and then come to our store to pick up items, we want you to be aware that due to constant changing of prices on raw materials we can not always keep prices on the web as current as we would like. If you want to make sure on the price of any item before purchasing please call us first to verify price.